Kecerdasan Emosi dan Organizational citizenship behavior Pada Perawat Rumah Sakit

Adelleatemia Adelleatemia, Siti Mulyani

Abstract


Emotional Intelligence andan Organizational citizenship behavior On Hospital Nurses

The research aims to find out the relation between emotional intelligence and organizational citizenship behavior. The subjects of this study were nurses at Private Hospital in Yogyakarta. Methods of data collection using quantitative methods. Data collection uses organizational citizenship behavior scale and emotional intelligence scale. The data analysis technique used is Pearson's product moment correlation with the help of the computer program SPSS version 17.00 for Window. Product moment correlation analysis resulted (r) of 0.659 with a significance level of 0.000 with p <0.001 which means that there is a very significant positive relationship between emotional intelligence and organizational citizenship behavior.  Based on the results of the study, it can be said that the correlation coefficient between emotional intelligence variables and organizational citizenship behavior indicates that the hypothesis can be accepted, where the higher the emotional intelligence, the higher the organizational citizenship behavior, and the lower the organizational intelligence, the lower the organizational citizenship behavior. Emotional intelligence contributes 32.15% to organizational citizenship behavior.

Keywords


emotional intelligence, organizational citizenship behavior

Full Text:

PDF

References


Ariati, W, S., & Endah, M. (2012). Hubungan antara Kecerdasan Emosional dengan Organizational Citizenship Behavior (OCB) pada Karyawan CV. Aneka Ilmu Semarang. Jurnal Psikologi Undip, 11(1), 19-27.

Castro, C.B., Armario, E.M., & Ruiz, D. M. (2004). The Influence of Employee Organizational Citizenship Behavior on Customer Loyalty. International Journal of Service Industry Management, 15, (1), 27-53. https://doi.org/10.1108/09564230410523321

Fiftyana, B.S., & Sawitri, D.R (2018). Hubungan Antara Kecerdasan Emosional Dengan Organizational Citizenship Behavior (OCB) Pada Guru Sekolah Dasar (SD) Negeri di Kecamatan Banyumanik Kota Semarang. Jurnal Empati, 7(1), 397-405

Fitria. R.M., Dewi.R.S, & Febriana. S.K.T (2015). Peranan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pada Perawat. Jurnal Ecopsy,7(1), 8-12. DOI : 10.20527/ecopsy.v2i1.510

Goleman, D. (2000). Emotional Intelligence (terjemahan). Jakata: PT. Gramedia Pustaka Utama.

Goleman, D. (2006). Kecerdasan Emosional. Jakarta: PT. Gramedia Pustaka Utama.

Goleman, D. (2007). Emotional Intelligence: Mengapa emotional intelligence lebih penting daripada Intelectual Quotient. Alih Bahasa: Hermaya. Jakarta: Gramedia Pustaka Utama.

Goudarzvandchegini, M., Gilaninia, S., & Abdesonboli, R., (2011). Organizational Justice and Organizational Citizenship Behavior Case Study: Rasht Public Hospitals. International Journal of Business Administration, 2(4), 42-49. : http://dx.doi.org/10.5430/ ijba.v2n4p42

Ibrahim. (2013). Pengaruh Kecerdasan Emosional terhadap Organizational Citizenship Behaviour dan Dampaknya pada Kinerja Perawat Rumah Sakit Umum Anutapura dan Rumah Sakit Undata Palu. Universitas Tadulako. eJurnal Katalogis, 1(1), 136-146.

Jacqueline, A.M., & Shaphiro, C. (2002). A Psychological contract perspective on Organizational Citizenship Behavior. Journal of Organizational Behavior, 23(3), 927-946. https://doi.org/10.1002/job.173

Jung, H. S., and Hye, H. Y. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors 91 among food and beverage employees in a deluxe hotel. Seoul. International Journal of Hospitality Management, 31(2), 369-378.

Kaihatu.,T.S & Djati.,S.P (2016). Organizational Citizenship Behavior (OCB), Service Quality, And Patient Satisfaction: A Case Study of The Nurse in Private Hospitals of Surabaya. Jurnal Ilmiah Manajemen, 6(2), 213-227. https://www.researchgate.net/publication/320002476

Kolade, O. J., Oluseye, O. O., Omotayo, O. (2014). Organizational Citizenship Behaviour, Hospital Corporate Image and Performance. Journal of Competitiveness, 6(1), 36-49. DOI: 10.7441/joc.2014.01.03.

Masruroh, D., & Himam, F. (2014). Peranan Kecerdasan Emosi, Kepuasan Kerja dan Kepemimpinan Transformasional terhadap Organizational citizenship behavior Perawat. [Tesis, Universitas Gadjah Mada] Repository UGM. http://etd.repository.ugm.ac.id/penelitian/detail/70442

Meyer, J. (2000). EQ dan Kesuksesan Kerja. http:// www.e-psikologi.com.

Nufaria, S.T., Syansudduha, & Rahman, U. (2019). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) DI Kantor Kementerian Agama Kabupaten Bulukumba . Jurnal Idaraah, 3(2), 220-226

Organ, D.W. (1988). Organizational Citizensh Ip Behavior: The good soldier syndrome. Lexington, MA: Lexingtong Books.

Organ, D.W., Podsakoff, P.M., & Mackenzie, S.B. (2006). Organizational Citizenship Behavior its nature, antecedents, and consequences. California: Sage Publication Offset.

Prabowo, A. (2014). Analisis Pengaruh Kepemimpinan Transformasional dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi sebagai Variabel Intervening. 92 Diponegoro Journal of Management, 3(4)

Prabowo, A., & Djastuti, I (2014). Analisis Pengaruh Kepemimpinan Transformasional dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi Sebagai Variabel Intervening (Studi Pada Perawat RSUP Dr. Kariadi Semarang). Undergraduate thesis, Fakultas Ekonomika dan Bisnis Universitas Diponegoro Semarang. Diponegoro Journal Of Management, 3(4), 1-15

Robbins, Stephen, P. (2006). Perilaku Organisasi: Konsep kontroversi, aplikasi, Edisi Kesepuluh. Jakarta: Prehalindo

Runtu, D. & Widyarini, M. (2009). Iklim organisasi, stres kerja, dan kepuasan kerja pada perawat. Jurnal Ilmiah Psikologi Gunadarma, 2(2), 98-128. https://doi.org/10.35760/psi

Sahrah, A. (2017). Perceive Organizational Support dan Organizational Citizenship Behavior Pada Perawat Rumah Sakit. InSight, 19(1), 40-56

Sumiyarsih, Mujiasih. E, & Ariati. J (2012). Hubungan Antara Kecerdasan Emosional Dengan Organizational Citizenship Behavior Pada Karyawan CV. Aneka Ilmu Semarang . Jurnal Psikologi Undip Vol. 11, No.1, April 2012. https://doi.org/10.14710/jpu.11.1.9

Trihandini, F.M. (2005). Analisis Pengaruh Kecerdasan Intelektual, Kecerdasan Emosi dan Kecerdasan Spiritual terhadap Kinerja Karyawan. Universitas Diponegoro Semarang. http://undip.ac.id. Diunduh tanggal 24 November 2012.

Wulandari, G.V. (2021) Pengaruh Quality of Work Life Dan Work Engagement Terhadap Organozational Citizenship Behavior PT. Bank Central Asia, Tbk KCU Depok.. JIMEN Jurnal Inovatif Mahasiswa Manajemen, 1(3), 256-265.

Ziaee, A., Aghaei, N., Abdi, K., & Bagheri, M. (2013). Relationship between Emotional Intelligence and Organizational Citizenship Behavior among Sport and Youth Head Offices of Western States of Iran. International Journal of Advanced Scientific and Technical Research, 6(3), 564-576. http://www.rspublication.com/ijst/index.html




DOI: http://dx.doi.org/10.12928/empathy.v5i2.25167

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Adelleatemia Adelleatemia, Siti Mulayani

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

================================================================================================

ISSN 2303-114X (print) |2714-786X (online)
Organized by the Faculty of Psychology
Published by Universitas Ahmad Dahlan, Yogyakarta
Website: http://journal.uad.ac.id/index.php/EMPATHY

email: empathy.jfp@psy.uad.ac.id

================================================================================================

Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional

View My Stats